What is the general return policy on FitnessKart?
10 Day Return Policy
We offer you complete peace of mind while ordering at FitnessKart – you can return all items within 10 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 10 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
In case of received a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [email protected] or call us on 8299870238 within 10 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
Specific policy for returns?
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product.
2.Incidental damage due to malfunctioning of product.
3.Any consumable item which has been used.
4.Products with tampered or missing serial / UPC numbers.
5.Combos sold won’t be taken back/returned as individual units.
Any damage / defect which are not covered under the manufacturer’s warranty.
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
In case of any queries, please write to our customer care on [email protected] or call us on 8299870238.
Modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
cheque-In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
Once you have requested the cancellation of item(s) in your order, FitnessKart will complete the cancellation and initiate the refund, depending on your preference.
For More queries, please write to our customer care on [email protected] or call us on 8299870238